Our Policies

At The Art Of Anti-Aging, we are committed to providing exceptional medical aesthetic services. To ensure the best possible experience, we kindly ask our patients to adhere to the following policies

Scheduling Appointments:

We encourage all patients to schedule their appointments as far in advance as possible to secure their preferred date and time. We offer online scheduling and scheduling with our aesthetic coordinators. To ensure availability and your convenience, we recommend scheduling your next service before leaving our practice. Our dedicated staff will be happy to assist you with this.

Deposit Requirement:

To confirm your booking, a deposit of $75 is required. This deposit will be directly applied to your treatment cost, providing the service is availed within 30 days of your initial consultation. The deposit creates a credit towards your treatment, making the process more streamlined and convenient for you.

Appointment Reminders:

As a courtesy, we provide appointment reminders via call and email 72 hours prior to your appointment, along with an email the day the appointment was made. Please note, if you opt not to provide contact information, or if our reminder system fails, managing your appointments and adhering to our cancellation policy is your responsibility.

Policy Agreement:

By scheduling an appointment with The Art Of Anti-Aging, you are agreeing to the terms outlined in our policies, which includes our cancellation policy.

Payment Information:

All appointments require a valid credit card to schedule. Your credit card will be billed for the deposit at the time of booking. Your credit card will not be charged unless you cancel with less than 48 hours notice or no show your appointment. However, upon checkout, you can choose to use your card on file or a different payment method.

We reserve a space in our schedule specifically for you. We understand that plans can change and you may need to cancel or reschedule an appointment. Our cancellation policy is designed to respect the time of our staff and to ensure the highest level of service for all of our valued clients. However, in the case of a short notice cancellation (less than 48hrs notice), you will be charged a $50 cancellation fee. No shows will also be charged a $50 fee. You can cancel or change your appointment without charge up to 48 hours in advance of your scheduled time. Last minute cancellations do not allow us time to fill the providers schedule therefore we strictly adhere to this policy.

• Cancellations can be made by phone during our office hours from Monday to Friday between 9:00am – 5:00pm. You can also leave a voicemail outside of these hours.
• In the rare event that we need to cancel or reschedule your appointment with less than 24 hours notice due to unforeseen circumstances, any applicable cancellation fees will be waived.
• By scheduling an appointment with us you are agreeing to our cancellation/no show policy and the card on file will be charged accordingly.

We accept most major credit cards, debit cards, cash, and gift certificates. Full payment is required at the time of treatment.

We require all appointments to have a credit card kept on file. This information is strictly for the purpose of facilitating your payments & for any no show and last minute cancellation fee.

Consultations are $75 and can be directly applied towards your treatment/services completed within 30 days of your initial consultation. This $75 credit does not go towards skincare/retail purchases.

We understand that life can sometimes be unpredictable and may require a last-minute change of plans. However, in order to respect the time and schedules of our professionals and other clients, we have implemented the following policy regarding repeat last minute cancellations or no shows.

If you cancel your appointment within a 48-hour window for the second time, or if you do not show up for your appointment, certain conditions will be applied to future bookings:

• Same-Day Bookings: You will be allowed to book appointments only on the same day as the planned treatment.
• Payment at Time of Booking: To confirm a same-day appointment, you will be required to pay the full cost of the treatment upfront.
• Non-refundable Charge: Should there be another instance of a no-show or cancellation of the same-day booking, the full amount paid at the time of booking will be forfeited and will not be refundable.

Insufficient Funds:

If a payment is declined due to insufficient funds, the outstanding balance will remain on your account. If an account has a balance due that cannot be processed via card on file it will be sent to collections after 90 days. Similarly, balances due to late cancellation and no-show fees will be handled in the same manner.

Late Fees:

An additional 20% charge will be applied to any unpaid balances for every 30 days past due. This includes balances due to returned checks, insufficient funds, late cancellation, and no-show fees.

Booking Future Appointments:

If your account has an outstanding balance no further appointments may be scheduled until any outstanding balance is paid in full.

New Clients:

Please arrive at least 15 minutes prior to your scheduled appointment to complete any new patient paperwork. All patient forms are available on your online portal. These are there for you to fill out at your leisure prior to your appointment if you wish. Should you have any questions please give our office a call.

Late Arrival:

At The Art Of Anti-Aging, we understand that unforeseen circumstances happen and can disrupt your schedule. Our goal is to accommodate all of our clients and ensure they receive the best possible experience and results. If you find yourself running late for your appointment, please contact us at your earliest convenience. We will do our very best to accommodate you, but please keep in mind the following:

• We reserve your appointment time, especially for you. If you are running late, please contact us as soon as possible. If you happen to be running more than 10 minutes late, we may not be able to accommodate your full service. In some cases, we offer you a shorter service if possible. We need to ensure that we’re not running behind other clients.
• If your delay is substantial you may need to reschedule your appointment. Please note that a rescheduling fee may apply. However, if we have an available opening on the same day, we will do our best to accommodate you without any additional charges.

Services and Prices:

We make every effort to keep our menu updated with our most current information, please note that prices, services, treatments and products are subject to change at any time without notice. We encourage all patients to inquire about pricing and available services when booking your appointment.

Promotions:

Unless specifically stated, our promotions and/or special pricing may not be combined with other promotional offers. Please present any promotions/special pricing at the time of service; No price adjustments.

Payments:

Payments for all services/treatments, products and gift cards are due the same day. All packages must be paid in full prior to the time of first treatment. All prices are subject to change without notice. We accept cash, The Art Of Anti-Aging gift certificates, debit cards, and all major credit cards (Visa, Mastercard, Discover, and American Express).

Gift Certificates:

Gift Certificates are available in any amount and may be used toward any service/treatment or products/retail offered at The Art Of Anti-Aging (some restrictions may apply). Gift Certificates are not redeemable for cash. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift Certificates expire 1 year after purchase. Please mention your gift certificate when making your appointment.

Refunds/Returns:

All sales are final, non-refundable, non-returnable, and non-transferable. This is non-negotiable. All services are final sale. We do not offer refunds on services rendered, even if you are disappointed with the result or outcome. Opened product causing an allergic reaction may be exchanged within 30 days of purchase. A credit at The Art Of Anti-Aging may be provided in place of a cash or credit refund. We do not offer refunds in any method.

Series of Treatments:

All series or package purchases are non-refundable and non-transferable. All packages and pre-paid treatments must be used within 12 months of purchase or they will expire.

Treatment Outcomes Vary:

Our goal is to give you, prior to receiving treatment, all the information you need to make an informed decision. At every consultation and prior to each treatment, we always endeavor to ensure that you understand the full risks, benefits and alternatives associated with each treatment. Aesthetic medicine is not an exact science and your body may react in unexpected ways. We will provide you with the very best care, always keeping your aesthetic goals in mind. Please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. If you have any questions at any time, please do not hesitate to ask. If you have a treatment outcome that is not what you expected, please call and make an appointment to come in and discuss your options.

Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. For out of town clients, you will be responsible to make yourself available for your 2 week follow up appointment so that we may address any concerns. If you do not keep your follow up appointment, you waive any liability on behalf of The Art Of Anti-Aging.

You Must Participate for the Best Outcomes:

Follow our Pre-Treatment and Post-Treatment Instructions. We’ve developed these recommendations so that you will have the best possible outcome.

Practice and Patient Relationship:

We love having you as a patient, but we do reserve the right to refuse service to anyone at any time, for any reason. Your provider may terminate the service without a refund if inappropriate language, actions or non-compliance occur or if the provider suspects you have body dysmorphia. Patients under 18 years old must present written permission from their parents or guardian prior to their first service.